- Make sure you have the latest version of the software, downloaded from: https://secure.sentinelagent.com/download/
- After you complete the installation, wait 5 minutes for the initial web service communication
- If you are still experiencing issue, please contact us at support@sentinelagent.com
- In your email make sure to attach the log.txt file from the agent's installation folder. For example on a 64bit system: c:\program files(x86)\sentinel agent\logs